Overview

In addition to creating an agent in Slack and connecting to Slack data via the Slack MCP Server, there are a couple of additional ways to integrate AI into the flow of work.

Workflows

Create a custom workflow step with an AI integration so that users of Workflow Builder can access the power of AI too. Learn how this is done in workflow AI integration.

Agentforce

Agentforce allows you to build and customize autonomous AI agents powered by the Salesforce platform via no/low-code with the Agent Builder or coded solutions. Build these with the Agentforce Agent Builder and further customize them using the Salesforce-provided standard Slack actions or code your own custom Slack actions, then deploy them for use in Slack.